Account management skills developmentAgency LeadershipImprove Account Management Skills January 29, 2024 Is billing by the hour killing your account manager’s proactivity? The account manager's job is to keep and grow client relationships. Given they're speaking to… Jenny 0
Podcast January 25, 2024 Agency strategy and predicting the future with AI, with Nikolas Pearmine Welcome to episode 106. If you’d like to know how one agency has been using… Jenny 0
Podcast January 9, 2024 How to Sell, with Marcus Cauchi and Benjamin Dennehy Welcome to episode 105, I have invited two of my most popular podcast guests back… Jenny 0
Podcast December 19, 2023 Agency project management and service delivery, with Joanne Reid, Cactus Welcome to episode 104. In this episode, I talk all things agency project management with… Jenny 0
Account management skills developmentAgency LeadershipGrow your businessImprove Account Management Skills December 9, 2023 How to get account managers to ask better questions Why do account managers miss new account growth opportunities in client meetings? Often it’s because… Jenny 0
Account management skills developmentAgency LeadershipGrow your business December 8, 2023 Do account managers really know what it takes to run an effective client meeting? Agency owners often tell me their account managers aren’t leading client meetings confidently. Jenny 0
Account management skills developmentAgency LeadershipGrow your business December 7, 2023 From ‘order taker’ to trusted advisor: raising the value of account management with agency leadership support You can’t just expect clients to treat account managers as ‘trusted advisors’ because trust has… Jenny 0
Account management skills developmentAgency LeadershipGrow your business December 6, 2023 Why do account managers need entrepreneurial skills? Agency owners tell me they’re frustrated because their existing client accounts aren’t growing. But their… Jenny 0
Podcast December 6, 2023 How to escape the daily grind of agency ownership, with Karl Sakas Welcome to episode 103. This episode will be particularly relevant to agency owners who want… Jenny 0
Podcast December 1, 2023 Bonus episode 5 of 5: How to get account managers adding value to your agency from Day 1 (and reduce churn) In this episode, I share the key things you need to do to get your… Jenny 0