Account management skills developmentAgency LeadershipImprove Account Management Skills The trouble with account managers I read as many reports I can about the state of agency account management and…JennyFebruary 22, 2024
Account management skills developmentAgency LeadershipGrow your business Why do we need account managers anyway? When you start an agency, typically you start with project management. As a small, agile…JennyFebruary 15, 2024
Account management skills developmentAgency LeadershipImprove Account Management Skills Is billing by the hour killing your account manager’s proactivity? The account manager's job is to keep and grow client relationships. Given they're speaking to…JennyJanuary 29, 2024
Account management skills developmentAgency LeadershipGrow your businessImprove Account Management Skills How to get account managers to ask better questions Why do account managers miss new account growth opportunities in client meetings? Often it’s because…JennyDecember 9, 2023
Account management skills developmentAgency LeadershipGrow your business Do account managers really know what it takes to run an effective client meeting? Agency owners often tell me their account managers aren’t leading client meetings confidently.JennyDecember 8, 2023
Account management skills developmentAgency LeadershipGrow your business From ‘order taker’ to trusted advisor: raising the value of account management with agency leadership support You can’t just expect clients to treat account managers as ‘trusted advisors’ because trust has…JennyDecember 7, 2023