about us

meet the team delivering the tools,

techniques and support

Account Management Skills began as an idea to fill a gap in the market. That gap was that many of our industry peers, account managers in agencies, were winging it.

By winging I mean they hadn’t had access to any formal personal development or ‘soft’ skills training. Training like client management, sales, presentation skills, strategic thinking, business growth, etc.

So a group of us got together to change that. Our team have worked in agency account management at different levels most of our careers; from Account Executives to Managing Directors and agency owners.

We know how tough it can be to be on the ‘front line’ with clients without really having any kind of strategy or roadmap to follow. Sometimes it can feel a bit like being thrown to the lions. On the flip side it can be an exciting, fulfilling and rewarding role to have full of variety and autonomy.

To prevent other account managers struggle with the day-to-day, we’ve put together a range of resources, tools, templates, techniques, best practices, principles and case studies to help you survive and thrive in your role. These have helped us and many other agency account managers so we hope they will help you.

The business began as a bunch of useful downloadable resources and has transformed into an accredited national training company helping account managers and agency owners transform themselves and their career prospects, develop teams and grow agency businesses.

Please explore the site as everything here is for you.

Please drop me a line at jenny@accountmanagementskills.com and let me know what challenges you are facing right now in your role as Account Manager.

To your success!

Meet Our Team

Jenny Plant

Client management & development for agencies

I am the founder of account management skills. I’ve worked in account management for various global advertising agencies such as Publicis, WPP and Havas at various levels from Account Manager to General Manager for most of my career. I have a passion for coaching and online marketing and I now split my time between training agency account managers and running an ecommerce business while mentoring others to start online businesses.

I currently run the Client Development for Agencies course for the Pharmaceutical Marketing Society (PM Society).

Ceylan Tartanoglu Boyce

Strategic thinking for agency account management

I am the owner and founder of JStratejy, a strategic healthcare and wellness communications agency. I have worked for various global healthcare communications groups in senior management for most of my career and am passionate about strategy and coaching account managers to help them understand how to think strategically so they can partner with their clients.

I currently run the Strategic thinking for agency account managers course.

Jill Lorimer

Client management & development for agencies

I have been been working in client management for over 20 years and have run my own successful agencies. I am passionate about working with clients to improve their marketing strategy and overall performance. I believe the right combination of skill, enthusiasm and effort delivers results, both for agencies and client organisations.

I currently deliver the Client Development for Agencies course for the IPM.

Steeve Lamontagne

Public speaking for account managers

I am an International Public Speaker, eCommerce Mentor and Strategic Marketing & Communications Expert born in Québec City, Canada; fluent in both English and French.

Over the course of my career in the corporate world, I have worked across the globe for blue-chip pharmaceutical companies before honing my craft with Global Advertising agencies such as Publicis, McCann Erickson and Havas. Over the past few years, I have had the privilege of working with some of the top Public Speakers in the world and in turn, teach thousands of entrepreneurs the art of authentic and effective communication.

I currently run the Public Speaking for agency account managers course.

Tim Hole

Performance development specialist

Tim Hole is a performance development specialist. Tim spent nearly 20 years in the music industry developing artists behind the scenes, for companies such as Warner Bros. and Universal Music, working with artists such as The Streets, The Futureheads, Snow Patrol, Ian Brown, Queens of the Stoneage and the Black Eyed Peas. Moving into high performance coaching and behaviour change was a natural evolution and from there, looking at the conditions of successful organisational management, innovation and design thinking. Tim has worked with organisations and personnel from advertising, media, branding, technology, film, tv, architecture and fashion for the last 7 years including names such as AMVBBDO, Google, AKQA and Adam & Eve DDB. Tim is also a Fellow of the Royal Society of Art, Manufactures and Commerce (RSA) an affiliate of the International Association of Facilitators (IAF) and the International Coaching Federation (ICF).

Shai Blackwell

Multi-channel engagement for account managers

Having recently co-founded my own patient support consultancy, it reinforces now more than ever how important the account management journey is. In today's connected age it's important that client service and account management partners to provide multi-channel solutions to brand challenges. Learning about new tools and channels is a fundamental skillset for anyone in our business today and I've been fortunate enough to work with some of the best to listen, learn and apply that knowledge.

I've worked within digital in healthcare for over 10 years but am a firm believe that digital is now just communication and as account managers, we need to be putting the right multi-channel strategy to our clients to deliver impact and experience.