This episode is for you if you're interested in the finance and operations side of the agency business. Mark Probert is an expert in helping agencies scale fast. In this episode, he shares with me some of the most useful financial benchmarks that high growth agencies use, such as what a healthy financial position looks like in terms of liquidity, typical revenue, target per staff member, average billable rates, and lots more.

This episode is for you if you're interested in the role of account management within an app development company. Tim Moore, account director at Sonin joined me.

Welcome to Episode 27. This is the top 10 tips to be successful in agency account management. And the reason that I'm giving you top 10 tips is because we've now passed 26 episodes on this podcast, and we've had some fantastic guests sharing really, really brilliant advice for agency account managers to up their game, to be more proficient in what they do, and to be much more successful in their role.

This episode is for you, if you're interested in improving your listening. You're going to learn why listening is a strategy and not skill; the only way we can tell if someone's listening to us, which I found really fascinating; some great tips for training yourself to listen better; and also why there are four listening habits, and how you can assess which listening dominance you have, and how that can help you connect better with others.

This episode's for you if you are looking to create more rapport with your clients and build trust. Dr Mark Goulston explains why empathy is so powerful and why people are afraid to empathise in business.

Today's episode was a real treat. For me, I have the pleasure of talking to David C. Baker, who is a legend in the agency world. We discussed everything to do with account management, including why David thinks the account management role is the most difficult role in the whole agency.

In this episode Martin Lucas, Mathematical Psychologist and Founder of the company Gap In the Matrix is about to blow the lid off many of the sacred cows in the agency world.

Andy Young and Laura Cohen are both strategic account managers for Skeleton Productions, a full service agency specialising in video production.In this chat, they share some brilliant tips and ideas for account managers who want to enhance their account management skills.

This episode is for you if you're an agency leader or you're managing a team.My guest is a good friend of mine Nadine Powrie who is an executive leadership coach and workplace mediator who specialises in helping people have difficult conversations.

This episode is particularly useful for you if you are working as account manager in a creative agency and aspire to be an account director. It's also useful if you're already an agency account director and are looking for some ideas and learnings from other account directors in the creative industry to apply in your role.

This episode is for you if you're responsible for an agency team and you want the team to be working together more collaboratively.

In this solo episode I talk through the four steps of the client value ladder and the skills you need to deliver value at every level.