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10 essential skills for Account Managers

By August 17, 2013 11 Comments

Author Jenny

More posts by Jenny

Join the discussion 11 Comments

  • Ramy says:

    Hi Jenny,

    I’m always follow your website seeking for development and catch more skills
    About my career , I do commit that I’m always find new information which is support
    Me in my mission as account manger and links this information with my industry
    To adapt it with .
    Now I will follow the free course to get more and more .
    But the only challenge I’m facing is ” need on templates over my stakeholder and
    Account profile to put my product in its place according to my customer’s needs
    From where can I get it ?

    Thanks for your great job jenny


  • Mohammad zarour says:

    thanks a lot for this great article

  • Jenny Plant says:

    Thanks for the positive feedback Mohammad, much appreciated!

  • Saeed says:

    Thanks Jenny

    it is excellent knowledge



  • Vinay says:

    Thanks for the awesome article Jenny! To add to what you have mentioned I feel following are couple of more things that’s integral to account management

    1. Transparency – Be it your customer or internal teams, transparency helps build trust. A combination of good communication clubbed with transparency can do wonders building a good customerinternal relation.

    2. Vision – Is your vision aligned with the customer requirements? What your customer requires is something which are aligned to their vision. Have you thought through whether your vision gets aligned to your customer’s? This is vital since then only your business model would back it up.

  • Jenny Plant says:

    Hi Vinay
    Thanks for your feedback, much appreciated and yes I agree these are a couple of excellent additional points you’ve made. Transparency builds trust and trust is the foundation of a good client relationship.

  • Lisa says:

    I am fairly new to the role of account manager. After several months I have learn a lot but recently my manager told me I did not have it in me to be a sales person and tell a story behind the information. I felt bad because I was pushed into the role and was not given any support or guidance. After reading your article it has given me information that I can work on.

    • Jenny Plant says:

      Hey Lisa, I’m really glad you’ve found the information useful. Everyone finds their own style of being a great account manager and lots of the skills you can learn and develop. I’m sorry your manager isn’t giving you the encouragement, training and guidance you may benefit from. Maybe it’s time to find another manager – their loss! Good luck and if you need any specific help, drop me a line at jenny@accountmanagementskills.com.

  • sherif nasr says:

    Hi Jenny,

    Read your article quite useful, was thinking could you consider giving a training session in Egypt I work in the training & BD especially in the sales business
    That though we might have win-win business relationship

    N.B: please check my web

  • Jenny Plant says:

    Hi Sherif, thanks for the positive feedback. Please send me details at jenny@accountmanagementskills.com letting me know what you’d like to achieve by the end of the training and the audience/skills level

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