Blog
Practical, straight-talking advice for agency account managers who want to retain client relationships and grow accounts.
Expect clear frameworks, real examples and simple tools you can put to work immediately - from running tighter client meetings and QBRs, to spotting growth opportunities and handling tricky conversations.
Selling your agency in 2024, with Jonathan Baker
Welcome to episode 110. This episode is for you if you're an agency owner either interested in buying agencies to grow, or selling your agency at some point.
Why the agency business model isn't working, with Michael Farmer
Welcome to episode 109. My guest is Michael Farmer, a management consultant who has been looking at the agency business model for over 30 years.
How to manage a remote agency team, with Gustavo Razzetti
Welcome to episode 108. Are you struggling to manage a remote agency team? If so, you're going to get a lot of value from my conversation with Gustavo Razzetti, CEO of Fearless Culture and author of ‘Remote, Not Distant’.
How to price to maximise profit, with Alfie Wenegieme
Welcome to episode 107. If you’ve ever wondered if you’re pricing your services in the right way, this one is for you. Alfie Wenegieme, Managing Partner at Cactus, joins me.
How to Sell, with Marcus Cauchi and Benjamin Dennehy
Welcome to episode 105, I have invited two of my most popular podcast guests back for a second time, sales trainer legends; Marcus Cauchi and Benjamin Dennehey.
Agency project management and service delivery, with Joanne Reid, Cactus
Welcome to episode 104. In this episode, I talk all things agency project management with Joanne Reid, Managing Partner for delivery at Cactus.
How to escape the daily grind of agency ownership, with Karl Sakas
Welcome to episode 103. This episode will be particularly relevant to agency owners who want to become less hands-on in their agency and just step away from the day to day operations.
Bonus episode 5 of 5: How to get account managers adding value to your agency from Day 1 (and reduce churn)
In this episode, I share the key things you need to do to get your account managers adding value from day one and reduce churn. And this comes back to many of the things we've discussed already in this podcast series. I speak to so many agency owners who feel frustrated by high staff turnover.
Bonus episode 2 of 5: From 'order taker' to trusted advisor - raising the value of your account managers (and why it's vital)
In this episode we're looking at how to raise the value of creative agency account managers by taking them from an 'order-taker' to a trusted advisor.
Bonus ep. 1 of 5: Why your account managers need entrepreneurial skills (and how this will grow your agency)
Welcome to the first in a series of five bonus podcast episodes. I've created this podcast mini series to show you how you can develop an entrepreneurial mindset in your agency account managers.
How to improve performance and reduce stress, with David Meikle
Welcome to episode 96. My guest is David Meikle, the author of ‘Tuning Up’, a book about improving performance and reducing stress in advertising and marketing. This chat will be particularly interesting for you if you're finding the pressure and stress of working in an agency unmanageable, or you're responsible for creating positive agency environment in which your team can thrive.
What's wrong with agency new business and how to fix it, with Benjamin Dennehy
Welcome to Episode 95. This episode is particularly relevant for you if you’re responsible for agency new business. I'm joined by Benjamin Dennehy, UK's Most Hated Sales Trainer, and I hope by the end of listening to our chat it might just change your thinking about how you currently qualify prospects and sell your agency’s services, particularly if you’ve never received any professional sales training.
How agency leaders can help account managers to grow existing client business, with Jenny Plant
Welcome to episode 94. This episode is for agency leaders who are supporting their account manager to grow the existing client business.
A creative director's perspective on account management, with Joey Tackett
Welcome to episode 93. If you’re working in creative agency account management you know how essential it is to have a positive relationship with your creative director built on trust.