uk-accredited training and mentoring for agency account handlers

helping creative agencies retain clients and increase lifetime customer value

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Wherever you are in your agency account management journey, we have a training solution. Our approach includes in-house workshops with monthly accountability coaching to help you implement the learnings, online courses, 1:1 coaching, bespoke consultancy and downloadable templates..

choose which profile best reflects your training needs

transform yourself

“I want to improve my skills.”

Access your free report on essential
account management skills.

Access the report

develop your team

“My team need skills to grow our accounts.”

Get your free 5-step client
growth model.

Get the model

grow your business

“I want to grow agency revenue.”

Download your free pitch
audit questions.

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testimonials

I would recommend this course to anyone with a solid couple of years experience in account management, looking to develop their skills and begin to grow their client accounts in a structured, well-managed way. Excellent practical tips provided and an incredibly informative day. Thanks very much Jenny!

– Emma WalkerAccount Director, RFA Advertising & Marketing

Amazing course, without being overly positive I think it has completely changed my role. It has given structure and tools on how to do something quite scary and ultimately given me more confidence.

Cecile CharrieProject Director, Emotive

The Account Management Skills approach helped Skin and Blister secure the pitch opportunity for a launch campaign with a large pharmaceutical company. We went on to win the business, so there has been a very real ROI for our agency.

Fiona EdwardsFounder & MD, Skin + Blister

I really enjoyed this course, I’ve learnt a lot about client development and feel that this course has back up ideas I have for my team. I feel refreshed and ready to rock tomorrow!

Holly BrownSodexo

This site is for you if you are working in a creative agency managing client relationships.

Perhaps you are in charge of the agency and are looking for some training for your client facing team.

Or maybe you are working in the agency, haven’t received much training in how to retain and grow your client relationships so are feeling you could do with upgrading your account management skills.

The information you’ll find is designed to increase the value you bring to your clients by improving the way you manage and grow the relationship. It will also ultimately add revenue to the bottom line of your agency.

You can expect to increase your confidence dealing with clients, position yourself as an authority on your topic, improve your commercial understanding of how the agency works, help you manage your team, increase your ability to think strategically and lots more.

To be seen as a valuable agency partner you need to be pro-actively managing the client account on a regular basis and understand the importance of treating the relationship as you would any other. Focussing on relationship building will ensure the trust grows between you and your client and this will help secure the account for the longer term.

If you are based in the UK, we run regular workshops in central London for account managers and account directors. If you would like to discuss running a workshop in-house for your agency then send an email to jenny@accountmanagementskills.com to discuss how we might help.

Please take a look around.