Blog
Practical, straight-talking advice for agency account managers who want to retain client relationships and grow accounts.
Expect clear frameworks, real examples and simple tools you can put to work immediately - from running tighter client meetings and QBRs, to spotting growth opportunities and handling tricky conversations.
What can building a personal brand do for you?, with Ash Jones
Welcome to Episode 79. We're talking about personal branding, what it is, what it's not, and why my guest thinks many people are approaching it in the wrong way. Who better to talk about this topic than the founder of personal branding agency Great Influence, Ash Jones.
3 AI apps all account managers should be using
I’ve been exploring how AI can help agency account managers. Here are three apps you can get started with straight away that’ll help you in your role.
How to lead a client services team in an award winning digital marketing agency, with Beth Sharma
Welcome to Episode 75 with my guest Beth Sharma, Client Services Director at Hallam.
How to raise your account management game (part one), with Jenny Plant
Welcome to Episode 74. This episode is for you if you're in more of a senior account management role position in an agency, and you're looking to step up, to raise your game.
Leading the client service team with radical candour, with Vicky Janaway
Welcome to Episode 72. This chat is packed full of tips for how to be successful in the agency account management role as you transition through the levels, to become a Client Services team leader.
Four account growth considerations for agencies, with Jenny Plant
Welcome to Episode 68, a solo episode in which I talk about four key considerations you can make within your creative agency, as an account manager, to boost your account growth.
