Blog
Practical, straight-talking advice for agency account managers who want to retain client relationships and grow accounts.
Expect clear frameworks, real examples and simple tools you can put to work immediately - from running tighter client meetings and QBRs, to spotting growth opportunities and handling tricky conversations.
10 steps for dealing with a difficult client
As an Account Manager and someone on the front line dealing with clients every day, you've inevitably come across a difficult or upset client.
Top 10 customer service skills for account managers
All of us at certain points are customers and therefore we all understand in one way or another what it's like to be in the shoes of the client.
Account management skills: The value of asking for feedback
When was the last time you asked someone for feedback on your performance as an Account Manager?
6 ways to get your client to like you more (and why you should care)
Ask yourself some questions about dealing with people
4 steps to successfully negotiate with your client
Whether you're trying to negotiate with your client and/or procurement department, haggling for the best price at a market on holiday or trying to persuade your partner to do the washing up, negotiating is part of our every day life.
6 reasons asking great questions sets you apart from your competition
What’s stopping you from asking great questions?