There are a few 'red flag' moments every agency account manager needs to look out for. These are points in the client relationship when your account is at risk. Not only are red flag moments important to try to anticipate, when they happen it's the account manager's job to act swiftly.

In a recent discussion in the Linked-in Account Manager Group I asked Account Managers "Can you recommend some of the best questions you ask your clients"

The role and skills required of an Account Manager vary from industry to industry and job to job, but cross section of professionals I surveyed were fairly unanimous on what they believed the most important Account Management skills were.

Madonna's accidental fall off the stage during her live performance at the Brit Awards this year sent the world's media into overdrive.

In the second part of our interview, Marcus Cauchi, one of the UK's most successful Sandler sales trainers provides insight into why your sales performance

If you are trying to protect and grow your current client business and prefer to follow a proven sales process rather than running by the seat of your pants, then Marcus Cauchi from Sandler Training has a gem of a technique for you.