Blog
Practical, straight-talking advice for agency account managers who want to retain client relationships and grow accounts.
Expect clear frameworks, real examples and simple tools you can put to work immediately - from running tighter client meetings and QBRs, to spotting growth opportunities and handling tricky conversations.
What your clients don't tell you (part 2) with Carey Evans & Simon Rhind-Tutt
Welcome to episode 121. This is part two of a two-part interview with Simon Rhind-Tutt and Carey Evans, who are Co-Founders of Relationship Audits.
What your clients don't tell you (part 1), with Carey Evans and Simon Rhind-Tutt
Welcome to Episode 120, which is the first of two episodes covering my in-depth chat with Carey Evans and Simon Rhind-Tutt, Co-Founders of Relationship Audits
Why time-based pricing doesn’t work for agencies, with Tim Williams
Welcome to episode 117. This episode about time-based pricing is going to be very relevant for you if you're responsible for pricing your agency's services.
Why agencies need to re-think project management, with Jack Skeels
This episode is for you if you are responsible for managing projects in an agency. This one could be quite controversial, but equally very enlightening because my guest is going to be potentially challenging your belief about the role of project management.
Why selling to prospects and clients is different, with Tim Riesterer
If you're in agency new business or account management and responsible for contract renewals and account expansion, you're in for a huge treat because Tim Riesterer, author of ‘The Expansion Sale’ (Four Must-Win Conversations to Keep and Grow Your Customers), joins me.
How agencies stand out or die, with Gareth Healey
If you're a creative agency owner curious as to how agencies stand out, then Gareth Healey has written an entire book about it.
From laptop business to multi million dollar agency, with Jarrod Lopiccolo
Jared Lopiccolo, CEO & Co-Founder of Noble Studios, built his agency from a single laptop to a multi million dollar agency. He shares some insight into what it took to achieve that growth and also his advice for other agency owners who may want to do the same thing.
How to win without pitching, with Shannyn Lee
Welcome to episode 112. This episode will be particularly valuable for you if your job at the agency is winning new business and you'd like to know how to do that without having to go through a costly pitch process.
Selling your agency in 2024, with Jonathan Baker
Welcome to episode 110. This episode is for you if you're an agency owner either interested in buying agencies to grow, or selling your agency at some point.
Why the agency business model isn't working, with Michael Farmer
Welcome to episode 109. My guest is Michael Farmer, a management consultant who has been looking at the agency business model for over 30 years.
How to manage a remote agency team, with Gustavo Razzetti
Welcome to episode 108. Are you struggling to manage a remote agency team? If so, you're going to get a lot of value from my conversation with Gustavo Razzetti, CEO of Fearless Culture and author of ‘Remote, Not Distant’.
How to price to maximise profit, with Alfie Wenegieme
Welcome to episode 107. If you’ve ever wondered if you’re pricing your services in the right way, this one is for you. Alfie Wenegieme, Managing Partner at Cactus, joins me.
How to Sell, with Marcus Cauchi and Benjamin Dennehy
Welcome to episode 105, I have invited two of my most popular podcast guests back for a second time, sales trainer legends; Marcus Cauchi and Benjamin Dennehey.
Agency project management and service delivery, with Joanne Reid, Cactus
Welcome to episode 104. In this episode, I talk all things agency project management with Joanne Reid, Managing Partner for delivery at Cactus.
How to escape the daily grind of agency ownership, with Karl Sakas
Welcome to episode 103. This episode will be particularly relevant to agency owners who want to become less hands-on in their agency and just step away from the day to day operations.
Bonus episode 5 of 5: How to get account managers adding value to your agency from Day 1 (and reduce churn)
In this episode, I share the key things you need to do to get your account managers adding value from day one and reduce churn. And this comes back to many of the things we've discussed already in this podcast series. I speak to so many agency owners who feel frustrated by high staff turnover.