Blog
Practical, straight-talking advice for agency account managers who want to retain client relationships and grow accounts.
Expect clear frameworks, real examples and simple tools you can put to work immediately - from running tighter client meetings and QBRs, to spotting growth opportunities and handling tricky conversations.
How much of your agency account management job can AI already speed up? (try this AI tool now!)
How much of the agency account management role can AI already do? JobsGPT is a ChatGPT-powered tool by SmarterX from Paul Roetzer.
How GenAI is transforming pharma marketing and healthcare communications, with Kate Eversole and Jonathan Gwillim
If you are a healthcare communications agency owner and you're looking to stay ahead in the ever-evolving world of pharmaceutical marketing, then this episode on GenAI is for you.
Why agencies needs a people and culture plan, with Theresa Carter
I’m joined by Leadership Coach and People & Culture Consultant, Theresa Carter. Agencies are people businesses, so it's essential to the success of the agency to attract and recruit the right people with the right skills for the right roles.
The job title fudge: Hiring agency account managers is like the wild west
Hiring an agency account manager can feel like walking through a minefield in flip flops.
Mastering client-centric account growth in 2025, with Jenny Plant
Jenny breaks down the three key areas to focus on if you want to maximise the growth of your existing agency client accounts in 2025
Top 10 tips & insights from the podcast in 2024, with Jenny Plant
Thank you for listening to the Creative Agency Account Manager podcast in 2024. Looking back at this year, I’ve been reflecting on the superb guests I’ve had on the show. I thought I’d select a handful of soundbites from this year’s podcast episodes to share with you.
Who cares about advertising? with Brian Jacobs and Crispin Reed
In this episode, I chat to Brian Jacobs (Founder, BJ&A) and Crispin Reed (Founder, Skyscraper Consulting) about what’s wrong with the advertising industry.
How account managers can run a revenue boosting client win-back campaign
Ever thought about winning back your past clients? It could be one of the most impactful moves for your agency’s bottom line.
From Lost to Loyal - How to win back clients for exceptional ROI, with Dan Pfister
Have you ever considered contacting your old clients to see if they’d like to work with you again? If not this podcast episode may change your mind.
How a new head of client services impacts the agency, with Emily Brown & Matt Loughlin
Listen in if you don’t currently have a client services team and you're perhaps thinking about having one, or your client services function isn't performing as you'd like it to and you're exploring options for perhaps bringing in a head of department.
What your clients don't tell you (part 2) with Carey Evans & Simon Rhind-Tutt
Welcome to episode 121. This is part two of a two-part interview with Simon Rhind-Tutt and Carey Evans, who are Co-Founders of Relationship Audits.